Frequently asked questions
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Are your products original and authentic?
Yes, we ensure that all our products are original and authentic, sourced from reputable vendors.
What is the estimated delivery time for my order?
We strive to ship your items as quickly as possible. Delivery typically takes between 3-7 days, depending on your location. Please note that these are estimated delivery times and may vary due to factors beyond our control.
How can I track my order?
Once you complete your checkout, you'll instantly receive an order number.You can use this number to check your order status directly in the “Track My Order” section on ezeby.pk. As soon as your order is shipped, you'll also get a courier tracking number via email to monitor delivery progress.
What are the shipping costs?
No shipping fee, we offer free shipping on all orders
Can I pay through Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) as a payment option. You can choose COD at checkout and pay for your order in cash when it is delivered to your doorstep.
What payment methods do you accept?
Currently we offer Cash on Delivery (COD) to ensure a smooth and secure shopping experience for our customers across Pakistan.Soon we’ll add advance payment options like debit/credit card payment, bank transfer, and mobile wallet integration for even more convenience.
What is your return and exchange policy?
We do not offer refunds on any items. Exchanges are only available for items that are damaged, defective, or incorrect as per our exchange policy. Please refer to our Return and Exchange Policy for detailed information.
What happens if my prepaid order is not delivered and is returned to you?
If you have prepaid for your order and it is not delivered to you and is returned to us, we will reship the order to you at no additional cost.
How do I cancel my order?
You should contact our customer support team as soon as possible after placing your order to request a cancellation. If your order has not yet been shipped, we can cancel it for you. However, if your order has already been shipped, it cannot be canceled. Additionally, if you have already made a payment, your payment will not be refunded. Instead, you can place an order for a different item.
Can I modify the shipping address of my order after it has been placed?
Once the order has been placed, you cannot change the delivery address.
Can I return the product if I don’t like it?
NO, we do not offer returns for products simply because you do not like them. We encourage you to review product descriptions, specifications, and reviews carefully before making a purchase to ensure it meets your expectations. If the product is damaged, defective, or incorrect, you may request an exchange in accordance with our Return and Exchange Policy
Why was my exchange claim rejected?
There could be several reasons why your exchange claim was rejected. Some common reasons include:
- Incomplete or Incorrect Information: If the information you provided was incomplete or incorrect, we may not be able to process your claim.
- Exceeded Time Limit: Exchange claims must be made within the specified time frame as per our Return and Exchange Policy. Claims made after this period will not be accepted.
- Product Condition: The product must be returned in its original condition, including packaging, tags, and any accessories. If the product appears to have been used or damaged, the claim may be rejected.
- Missing Unboxing Video: If you did not provide the required unboxing video showing the condition of the product at the time of delivery, your claim may be rejected.
- Non-Eligible Items: Some items may not be eligible for exchange, such as sale items or items that do not fall under our exchange policy.
What should I do if my package is lost or damaged during transit?
If your package is lost or damaged during transit, please contact our customer support team at support@ezeby.pk. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
How soon will you process and ship my order?
we typically process and dispatch orders within 24 hours.Howewer,processing times might occasionally be longer during public holidays or periods of high order volume.We'll always aim to get your order to you as quickly as possible.
I would like to speak with the customer service. How can I get in touch?
You can email and call us. We are there for you 24/7, every day. You can visit us in the Netherlands:123 example Eindhoven, NL
What can I do if my item (or part of it) is damaged?
If your item (or part of it) is damaged.please report it within 3 days of delivery via WhatsApp or email. Claims made after this period may not be accepted.