Return & exchange

1. Introduction
At ezeby.pk, customer satisfaction is our top priority. This Return and Exchange Policy outlines the conditions under which we accept exchanges. This policy is designed for your convenience. Please read it carefully to understand our return and exchange policies.
2. Exchange Policy
We only offer exchanges under the following conditions:
Damaged or Defective Items: The item delivered to you is damaged or defective.
Incorrect Items: You received an incorrect item. Such instances are very rare, and we strive to ensure that you always receive the correct item.
Condition: The item must be unused and in the same condition that you received it.
Original Packaging: The item must be in its original packaging.
Time Frame: The return request must be made within 3 days of receiving the product.
3. No Refund Policy
We do not offer refunds on any items. All sales are final. Exchanges are the only option available if the delivered item is damaged, defective, or incorrect.
4. Change of Mind or Preference
We do not accept returns or exchanges for items due to a change of mind or if the item is not to your liking. All sales are final unless the item is damaged, defective, or incorrect as per our exchange policy.
5. Exchange Process
We pack every order with care to make sure you receive exactly what you ordered, in perfect condition. It’s extremely rare to get a faulty or wrong item but if something goes wrong, don’t worry. Just inform us within 3 days via WhatsApp or email, and we’ll resolve it quickly.
Please note:
- Requests after 3 days may be rejected as per policy.
- Always record a video while opening your parcel.
- We offer exchange only, no refunds
Unboxing Video: Record an unboxing video of the product showing its condition and packaging at the time of delivery. This video is mandatory to facilitate the exchange process
Review and Approval: Our team will carefully review your request to make sure it meets our exchange policy. If everything is in order and approved, our team will guide you further with the return steps. We aim to make the process smooth and stress-free, without any complicated forms or codes.
Ship the Item: Ship the item to the address provided by our customer support team.
6. Shipping Costs for Exchanges
You will be responsible for paying the shipping costs associated with returning the item for exchange. Shipping costs are non-refundable.
7. Inspection and Approval for Exchanges
Once we receive your returned item, our team will inspect it to ensure it meets our exchange policy criteria. We will notify you of the approval or rejection of your exchange request. If your item does not meet our exchange policy criteria, we will ship the item back to you. Ensuring that items meet our criteria helps us process exchanges more efficiently.
8. Important Notice [Unboxing Video]
To facilitate the exchange process, we recommend that you record an unboxing video when you receive your parcel. This video should clearly show the condition of the product and its packaging at the time of delivery. This will make it easier for us to process any exchange claims.
9. Contact Information
If you have any questions or concerns about our return and exchange policy, please contact our customer support team at Support@ezeby.pk. We are here to assist you