Shipping Policy

1. Introduction
We are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website.
2. Processing Time
All orders are processed within 24 hours after receiving your order confirmation. For orders with advanced payment, the payment itself will be considered as the confirmation of the order. For Cash on Delivery (COD) orders, the order will be processed and shipped only after confirmation.
3. Shipping Costs
We offer free shipping on all orders. You do not have to pay any shipping charges regardless of the order amount.
4. Delivery Times
We strive to ship your items as quickly as possible. Delivery typically takes between 3-7 days. Please note that these are estimated delivery times and may vary due to factors beyond our control.
5. Shipping Confirmation and Order Tracking
Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the delivery status of your order.
6. Delivery Delays
We strive to ensure that your order is delivered on time. However, we are not responsible for any delays caused by shipping carriers, weather conditions, or unforeseen circumstances. We appreciate your understanding in such situations.
7. Shipping Address
Please ensure that the shipping address and phone number provided at checkout are accurate and complete. We are not responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer.
8. International Shipping
We do not offer international shipping. We only ship within Pakistan.
9. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team at support@ezeby.pk. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
10. Order Cancellation
You should contact our customer support team as soon as possible after placing your order to request a cancellation. If your order has not yet been shipped, we can cancel it for you. However, if your order has already been shipped, it cannot be canceled. Additionally, if you have already made a payment, your payment will not be refunded. Instead, you can place an order for a different item. Please ensure to carefully review and place your order to avoid any inconvenience.
11. Undelivered Prepaid Orders
If you have prepaid for your order on our site and for any reason, the order is not delivered to you and is returned to us, we will reship the order to you at no additional cost.
12. Contact Information
If you have any questions or concerns about our shipping policy, please contact our customer support team at:
Email: support@ezeby.pk